Zync by Florent | Privacy Policy

This privacy notice gives you an overview of how Zync by Florent processes your data. It applies to all websites, apps, and other benefits and services offered by Zync by Florent.

At Zync by Florent, we are committed to protecting and respecting your privacy. This policy, along with our terms and conditions and any other documents referred to on the website, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By visiting www.zync.com (and its related products), you are accepting and consenting to the practices described in this policy.

1. Data Collection

We may collect and process the following data about you:

A. Information You Give Us

You may give us information about you by filling in forms on our site (www.zyncbyflorent.com) or by corresponding with us by phone, email, or otherwise.

• This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order, participate in discussion boards or social media functions, enter a competition/promotion/survey, or report a problem.

• The information you give us may include your name, address, email address, phone number, and financial/credit card information.

B. Information We Collect About You

With regard to each of your visits to our site, we may automatically collect:

• Technical Information: Including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Visit Information: Including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service line.

C. Information We Receive From Other Sources

We may receive information about you if you use any of the other services we provide, including business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies.

D. Information About Social Media Pages

Zync by Florent maintains its own social media profiles on networks such as Facebook and Instagram. We regularly publish and share content, offers, and product recommendations of our brand on these pages, of which we shall have sole ownership.

• The operators of these social networks record your usage behavior via cookies and similar technologies upon every interaction.

• Page operators can view general statistics about the interests and demographic characteristics (e.g., age, gender, region) of page visitors. The nature, scope, and purposes of processing social network data are determined primarily by the social network operators.

Note: Zync by Florent brings together multiple companies. However, these subsidiary or group companies do not independently offer you services or process your data unless specified.

2. Cookies Policy

Our website uses cookies to distinguish you from other users. A cookie is a small amount of data, which may include a unique identifier. This helps us provide you with a seamless experience when you browse our website and allows us to improve our platform.

3. Uses Made of the Information

We use the information held about you in the following ways:

• Information you give to us: We use this to fulfill your requests, provide you with information about goods and services similar to those you have already purchased or enquired about, or permit selected third parties to share relevant updates.

  • Existing Customers: We will only contact you by electronic means (Email or SMS) with information about goods and services similar to your previous purchases.

  • New Customers: We (or permitted third parties) will contact you by electronic means only if you have consented to this.

• Information we collect about you: We use this to administer our site for internal operations (troubleshooting, data analysis, testing, research, statistical, and survey purposes), improve site layout, keep our platform safe and secure, and measure the effectiveness of our advertising.

• Information we receive from other sources: We may combine this data with the information you give to us to use for the purposes outlined above.

4. Magazine & Newsletters

We offer various newsletter and magazine services, which include:

• Inspirational content (updates on brands, trends, offers, sales, and categories).

• Reminders (abandoned cart alerts, wish list availability, or size reminders).

• Surveys to gather feedback on your purchases.

• Personalized recommendations based on your browsing and purchase history.

If you sign up for our magazine, you will receive these tailored services at our discretion.

5. Disclosure of Your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries. We may also share your information with selected third parties, including:

• Business partners, suppliers, and sub-contractors for the performance of contracts.

• Advertisers and advertising networks (we provide aggregate, anonymous data—such as "500 users under 30 clicked an ad"—rather than identifiable personal data).

• Analytics and search engine providers that assist in site optimization.

• Credit reference agencies when required to assess credit scores before entering a contract.

We may disclose your personal information to third parties in the event of a business sale, merger, or asset acquisition, or if we are legally obligated to share data to comply with fraud protection and credit risk reduction laws.

6. Where We Store Your Personal Data

The data we collect from you is stored securely in our database. It may be processed by operating staff working for us or for one of our trusted suppliers (e.g., fulfilling orders, processing payments, providing support). By submitting your data, you agree to this transfer, storing, or processing.

• All information you provide to us is stored on secure servers.

• Any payment transactions are encrypted using SSL technology.

• You are responsible for keeping your account passwords strictly confidential.

Disclaimer: While we implement strict security features and procedures to protect your personal data, data transmission over the internet is never 100% secure. Any transmission is at your own risk.

7. When Will My Data Be Deleted?

We will store your personal data only as long as is necessary for the purposes named in this Privacy Notice, particularly for the fulfillment of our contractual and legal obligations, or for defense against legal claims.

8. Changes to Our Privacy Policy

Any future changes to our privacy policy will be posted directly on this page. As we implement new technologies and update our services, we recommend that you re-read this Privacy Notice from time to time to stay informed.